1) Acceptance of These Terms
By using this website, requesting a quote, booking an appointment, making a payment, or purchasing any service from us, you agree to these Terms & Conditions. If you do not agree, please do not use this website or book our services.
These Terms apply to all customers, including landlords, homeowners, letting agents, property managers, businesses, and any third party you instruct to act on your behalf (such as tenants providing access).
2) Who We Are (Trading Name and Legal Entity)
London Safety Certificate is a trading name of Home Safe Assessors Ltd (Company No. 15620601).
Registered Office: 252–262 Romford Road, London, England, E7 9HZ, United Kingdom.
This is a registered office address only and is not a customer service location.
Bookings are provided online or by phone.
Phone: 0208 145 5369
Email: info@londonsafetycertificate.co.uk
In these Terms, “London Safety Certificate”, “we”, “us” or “our” refers to Home Safe Assessors Ltd trading as London Safety Certificate. “You” and “your” refers to the customer placing an Order.
3) Definitions
Contract: the agreement formed when we send an Order Confirmation
Services: the inspections, testing, assessments, reports, certificates and related services we provide
Landlord Safety Certificate: an umbrella term describing the compliance certificate(s) and/or report(s) relevant to the service(s) you book (for example EICR, Gas Safety Record/CP12, EPC, Fire Risk Assessment, PAT Testing, Asbestos Survey, and other applicable compliance documentation)
Order: your booking/request for a Service
Order Confirmation: our written acceptance of your Order (including email/SMS/WhatsApp)
Working Day: Monday to Friday excluding UK bank/public holidays
Normal Working Hours: 09:00 to 18:00 Monday to Friday
Next Day: produced on the next Working Day (where stated, and subject to Section 12)
4) Our Services
We provide property compliance and safety services for landlords, homeowners, agents and businesses, including (where applicable):
EICR (Electrical Installation Condition Report)
Gas Safety Certificate / Gas Safety Record (CP12)
EPC (Energy Performance Certificate)
Fire Risk Assessments
PAT Testing
Asbestos Surveys
Related remedial works (only where agreed in writing)
Certificates/reports are issued based on inspection findings, the information available, safe access, and site conditions at the time of attendance. We cannot guarantee a “pass”, as results depend on the condition of the installation/system and the property’s readiness at the time of inspection.
5) Quotes, Orders and Contract Formation
Quotes are provided based on information you supply and may change if the scope or property details change.
Placing an Order is an offer by you to purchase Services subject to these Terms.
A Contract is formed only when we send an Order Confirmation.
You must check the Order Confirmation and notify us promptly of any errors.
6) Booking, Access and Property Readiness
You must ensure we can access all areas/equipment required to complete the Service (as relevant), including consumer units, meters, boiler/plant, alarm panels, risers/plant rooms, lofts, cupboards and locked areas.
You are responsible for ensuring a suitable person is present or that keys/access arrangements are in place.
If a tenant/agent/third party is providing access, you remain responsible for ensuring access is available and correct information is provided.
We may refuse entry or stop the Service if we reasonably believe there is a health and safety risk.
If the Service cannot be completed due to access or site conditions outside our control, missed appointment/call-out rules apply (Section 11).
7) Appointment Slots
We allocate 4-hour time slots from Monday to Saturday. The engineer/assessor may arrive at any time within the allocated slot.
We may need to reschedule due to factors beyond our control (emergencies, overruns, traffic, engineer availability). Where possible, we will contact you to reschedule.
8) Prices, Payments and Booking Status
Prices are as stated at the time of booking or as agreed in writing.
Payment is required in advance to confirm a booking slot unless we agree otherwise in writing.
If payment is not received, your booking may be treated as provisional and may be cancelled or rescheduled at any time until payment is received.
We will not supply certificates/reports/services until payment has been received in full unless agreed otherwise in writing.
We accept major debit and credit cards.
9) Congestion Zone and Parking
Congestion zone charges (where applicable) may be added to the invoice.
Paid parking charges (where required) are chargeable.
Where permits/bays are required, you must provide them.
10) Call-Out Charges and Hourly Rates
Standard call-out charges (per engineer, per property):
Gas engineers, EPC engineers and PAT engineers: £25
Electrical engineers: £45
If separate engineers attend, the call-out fee applies per engineer.
If a fixed price cannot be given for a job, we may charge an hourly rate of £93.99 (excluding parts), subject to agreement.
If an engineer attends and you decide not to proceed, the call-out charge still applies and must be paid on the day.
11) Cancellations, Missed Appointments and Non-Attendance
To cancel or reschedule, contact us as early as possible on 0208 145 5369.
Cancellations made less than 12 Working Hours before the appointment may incur an administrative charge of £25.00.
Non-attendance/call-out charges may apply where the engineer/assessor:
cannot gain access to the property
cannot access required areas/equipment (including gas meter access where required)
is provided the wrong address
finds a child (under 16) alone in the property
cannot complete the Service due to no gas/electrical supply where required
cannot complete the Service for any other reason where the engineer/assessor is not at fault
In such cases, a £25.00 administrative charge per property, per engineer may apply.
These Terms apply equally where you instruct a tenant, agent, or any third party to provide access on your behalf.
12) Certificates, Reports and Turnaround
Certificates/reports are normally released after payment has been made, typically within 24 to 72 hours, subject to workload, checks, and required information being available.
Where “Next Day” is stated, it means the next Working Day and is subject to operational capacity and required details being available.
Fire Risk Assessments, Home Buyers Reports and EPCs may take up to 1 week to be lodged/issued (where applicable).
Urgent turnaround may be possible if requested at the time of booking, but is not guaranteed.
13) Remedials and Follow-Ups
Remedial works are not included unless explicitly stated in writing.
Quotes for remedials are valid for 28 days unless stated otherwise.
Re-tests/re-inspections may be required depending on findings and may be chargeable.
Discounts may apply where remedials are booked at the same time and completed alongside the visit (where possible).
14) Deposits
A deposit may be required for installations/remedials to cover material costs and secure booking.
Paying a deposit confirms acceptance of these Terms.
If materials are purchased following your approval and you later cancel, material costs may be deducted from any refund.
15) Your Right to Cancel and Refunds
You may cancel your Order up to 24 hours before an engineer/assessor is due to visit.
For installation/remedial services where materials must be purchased, we may require upfront payment. If you cancel after materials have been purchased or work has started, we may deduct the cost of materials and reasonable costs incurred (including attendance where applicable).
To cancel, send written notice to:
Customer Services, London Safety Certificate, 252–262 Romford Road, London, England, E7 9HZ,
or email info@londonsafetycertificate.co.uk
Where a refund is due, we will process it within 30 days.
Nothing in these Terms affects your statutory rights as a consumer.
16) Standard of Service and Warranty
We provide Services with reasonable skill and care.
Where applicable, we warrant our workmanship as free from defects for 30 days after completion.
We are not responsible for faults or damage not caused by us, including pre-existing issues, third-party alterations, misuse, or subsequent work by others.
We accept no liability for equipment installed/configured by us if it has subsequently been altered by others.
17) Behaviour and Termination
We may refuse service, terminate a visit, or terminate a Contract where necessary.
We will not tolerate aggressive behaviour, harassment, racism, nationalism, sexism, homophobia or ageism directed towards our staff or contractors.
18) Force Majeure
We are not liable for delays or failures caused by events outside our reasonable control (including extreme weather, accidents, fire/flood, strikes, shortages, government restrictions, or power failures).
If we cannot provide the Service within a reasonable time, we will agree a new timescale or either party may terminate the Order, and we will refund applicable prepayments (subject to deductions allowed under these Terms).
19) Data Protection and Communications
We process personal information necessary to provide Services, manage bookings and issue certificates/reports. Please see our Privacy Policy.
We do not store credit card details.
We may contact you by phone/email/SMS/WhatsApp regarding bookings, service updates and certificates.
We may record and monitor inbound and outbound calls and electronic traffic for training and quality purposes.
20) Website Content and Intellectual Property
Website content is owned by us (or our licensors) and is protected by intellectual property laws. You may not copy, reproduce, republish or exploit website content without our written permission except as permitted by law.
You must not interfere with or disrupt any part of the website.
21) Third-Party Links
We may link to third-party sites for convenience. We do not control them and are not responsible for their content or any loss arising from your use of them.
22) Disclaimers
This website and its content are provided “as is”. We do not guarantee uninterrupted or error-free operation.
Website content is general information and does not replace professional advice for your specific property.
23) Limitation of Liability
Nothing limits your statutory rights as a consumer or excludes liability where unlawful.
To the extent permitted by law, we are not liable for indirect or consequential losses (including loss of profits, business, rent, or opportunity).
Our total liability relating to a Service is limited to the amount you paid for that Service, except where the law does not allow such limitation.
24) Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
25) Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your Order Confirmation will apply to that Contract.
26) Company Details
London Safety Certificate is a trading name of Home Safe Assessors Ltd (Company No. 15620601).
Registered Office: 252–262 Romford Road, London, England, E7 9HZ, United Kingdom.
This is a registered office address only and is not a customer service location.
Bookings are provided online or by phone.
Phone: 0208 145 5369
Email: info@londonsafetycertificate.co.uk
27) Complaints
If you have any complaints about our Services, please email info@londonsafetycertificate.co.uk and include your name, property address, service date, and a brief description of the issue so we can investigate promptly.